Refund & Cancellation Policy

1Introduction

This Refund & Cancellation Policy applies to all payments made within the RentGoX Android application for Premium Membership, processed through the PhonePe Payment Gateway. By making a payment in the App, you agree to the terms set out in this Policy in addition to our Terms of Service.

2Premium Membership Refund Rules

• Premium Membership is a paid, benefit-based subscription that unlocks additional listing benefits within the App immediately upon successful payment.
• Because the benefits of Premium Membership are activated instantly upon successful payment confirmation, requests for a refund solely due to a change of mind, after the benefits have been activated and used, are not ordinarily granted.
• If you did not use any part of the Premium Membership benefit and raise a refund request within 24 hours of a successful payment, RentGoX will review the request in good faith and may approve a full or partial refund at its discretion.
• If a technical or App-side error caused you to be charged for Premium Membership without the corresponding benefit being activated on your account, you are entitled to a full refund upon verification.

3Duplicate Payment

If you are charged more than once for the same Premium Membership purchase due to a technical error, network issue, or accidental repeat submission, the duplicate amount is fully refundable. To process a duplicate payment refund, please share both transaction reference IDs (from your PhonePe payment confirmation or SMS/App notification) when contacting our support team. Once verified against our payment records, the duplicate charge will be refunded in full.

4Failed / Pending Transaction

In some cases, an amount may be debited from your bank account, UPI app, or card, but the corresponding Premium Membership is not activated in the App due to a failed, timed-out, or pending transaction status at PhonePe or your bank's end.

• Such amounts are automatically reversed by PhonePe/your bank as per standard banking timelines, typically within 5–7 business days, even without any action from RentGoX.
• If the amount is not auto-reversed within 7 business days of the failed transaction, please contact our support team with your transaction reference ID so we can investigate and coordinate with PhonePe on your behalf.

5Refund Eligibility Summary

6Non-Refundable Cases

Payments are strictly non-refundable in the following circumstances:

• Where the Premium Membership benefit has already been fully or partially availed by the User.
• Where the refund request is raised after the applicable window described in Section 2 without a valid technical justification.
• Where the User's account has been suspended or terminated due to a breach of our Terms of Service, including fraudulent activity or posting of false Listings.
• Where the payment was made toward a third party (such as rent, security deposit, or brokerage paid directly to a Property Owner) outside of the App — RentGoX does not process or refund such peer-to-peer payments, as they do not occur through the App's Payment Gateway.

7How to Request a Refund

1. Email our support team at payments@rentgox.com with the subject line "Refund Request".
2. Include your registered mobile number or Google account email, the PhonePe transaction reference ID, the date of payment, and the reason for your refund request.
3. Our team will review your request against the eligibility criteria in Section 5 and may contact you for additional verification.
4. You will receive a decision on your refund request, typically within 5–7 business days of submission.

9Contact Us

For all refund, payment, or transaction-related queries, please contact us: