Refund & Cancellation Policy

1. Premium Services

RentGoX offers optional, paid digital Premium Services to property owners and users of the Platform, including but not limited to:

• Premium Subscription plans that increase the number of properties a user may list;
• Featured Listings that give a property enhanced visibility or placement;
• Premium Listing upgrades that add enhanced display features to a listing;
• Unlimited Listing plans that remove listing-count restrictions for a fixed subscription term.

Each plan is billed for the fixed period stated at checkout (for example, 1 month, 6 months, or 1 year) and does not renew automatically. Plan features, validity period, and pricing are displayed clearly on the Platform before purchase, and it is the user's responsibility to review these details prior to completing payment. Premium Services are digital in nature and are activated on the user's account immediately, or near-immediately, upon successful payment.

2. Payment Gateway

3. Failed Transactions

If a payment attempt fails or is declined but an amount is nonetheless debited from your bank account, UPI app, or card, such amount is typically auto-reversed by the payment gateway, issuing bank, or UPI provider within 5–7 business days, in accordance with PhonePe's and the relevant bank's standard reversal timelines. If the amount is not reversed automatically within this window, please contact RentGoX Support with your transaction reference ID for verification and assistance.

4. Duplicate Payments

Where a user is inadvertently charged more than once for the same Premium Service (a "Duplicate Payment"), the additional amount charged may be refunded after verification by RentGoX. To report a Duplicate Payment, users must contact RentGoX Support within 7 days of the transaction and provide both transaction reference IDs. Refunds for verified Duplicate Payments will be processed to the original payment method.

5. Refund Eligibility

As RentGoX sells only digital Premium Services that are activated instantly upon payment, refunds are granted only in the limited circumstances set out below. All other purchases of Premium Services are final and non-refundable.

6. Non-Refundable Services

The following Premium Services are non-refundable once successfully activated, except where a Duplicate Payment or verified technical activation failure applies as described in Section 5:

• Premium Subscription plans — non-refundable once activated on the user's account.
• Featured Listings — non-refundable once the featured placement has been applied, in full or in part.
• Premium Listing upgrades — non-refundable once the upgrade has been applied to a listing.
• Unlimited Listing plans — non-refundable once activated, regardless of how many additional listings are actually used during the plan term.
• Any Premium Service that has been partially used, viewed, or consumed.
• Any Premium Service for which the paid validity period has expired.

Users are solely responsible for reviewing the description, features, validity period, and price of a plan before completing purchase. RentGoX does not offer refunds on the grounds of change of mind, non-use, or partial use of an already-activated Premium Service.

7. Subscription Activation

Premium Services are activated automatically upon successful payment confirmation from the payment gateway. In the rare event that a payment is confirmed as successfully deducted but the corresponding Premium Service is not activated on the user's account due to a technical issue, the user must report this to RentGoX Support within 7 days of the transaction, along with the transaction reference ID. Upon verification, RentGoX will, at its discretion, either activate the purchased Premium Service on the user's account or issue a refund to the original payment method if activation is not possible.

8. Cancellation Policy

Users may stop using a Premium Service at any time from within the app or website. As all Premium Services are prepaid, digital, and activated for a fixed term, cancelling or discontinuing use of a plan does not generate a refund for any unused or remaining portion of that term, except as expressly described in Section 5 (Refund Eligibility) above. Premium Services do not auto-renew, and no cancellation action is required to prevent renewal-related charges.

9. Consumer Rights

Nothing in this Policy limits, excludes, or restricts any statutory right or remedy available to users under applicable Indian consumer protection law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. This Policy is intended to operate alongside, and not in place of, such statutory rights.

10. Contact Support

To report a Duplicate Payment, a failed transaction, or a verified technical issue affecting activation of a Premium Service, please email us at supportrentgox@gmail.com or use our Contact Us page, providing your registered phone number, the payment/transaction reference ID, and a short description of the issue. We aim to respond within 2 business days. Where a refund is approved under this Policy, it will be credited to the original payment method used for the transaction, subject to processing timelines of the payment gateway and the user's bank or UPI provider.

Website:
https://rentgox.github.io/rentgox-website/

App Link:
https://play.google.com/store/apps/details?id=com.rentgox.com&pcampaignid=web_share